Logging in issue - Bug Report

I have encountered a very odd logging in issue, and it has been persistent for about a week now. After entering the valid e-mail and password, whenever i would click "Enter OurWorld" it would say it was logging in, but only return me to the log in screen again

I have combated this issue by logging in through my facebook, closing it, and then trying again on the official site with it working this time. I have no clue why this is happening or what is the cause o:

I have contacted the ourWorld support, I was asked to provide the avatar name and login Email for the account I am having problems with. I have, and a couple of days later I got a reply saying TL;DR "Nothing appears wrong with your account on our end, if you have forgotten your password or have not yet generated one, you will need to reset it before you can log in"

Aaand you can tell how that worked out if I'm asking you guys if you have had a similar/same issue as me ahahah xD


If you have had a similar issue a comment would be greatly appreciated! o:
Thank you for your time! ^^


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