Welcome to ourWorld Customer Service!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@ourworld.zendesk.com.



Adam C Mar 27 Announcements

Recent changes regarding how Yahoo handles games like ourWorld appear to be causing a lot of our players problems.  

  • No being able to log in at all
  • Gem purchases failing
  • No "free" Gem offers (there is a "Coupon" offer displayed, and we have no information on what that's about.)

All of these problems should be temporary but for now our only suggestion for avoiding them is to log in outside of the Yahoo service at www.ourworld.com

Players who have never logged into ourWorld outside of Yahoo will need to reset their password before the main ourWorld home page will work for them, and in some cases not even then.

Many ourWorld accounts created on Yahoo are not set up to be accessed outside of the Yahoo service. If that's the case with your account, please contact ourWorld support so we can update your account.   It's a simple fix for us and it'll allow you to access your ourWorld account on any computer, service, or device, including Yahoo. Unfortunately the only way to know if your account is set up or not is to try and log in. If it doesn't work, you'll probably need some assistance. 

I've closed comments for this topic mainly because we will not be able to address requests to update accounts posted here. Please contact support directly. 


Adam C June 26, 2013 Announcements

Players who watch videos and never (or seldom) receive Gems for them may have their browser Privacy settings set too high. Luckily, it's easy to change your settings so you can enjoy Gems from the ourWorld, downWorld, and Vegas World video offers.

Internet Explorer

Click the Tools icon in the upper right (looks like a gear) or type (Alt-X)
Select "Internet Options"
Select the "Privacy" Tab
Set the Settings to Medium or "Accept All Cookies".


Click the "Customize and Control Google Chrome" button in the upper-right of the screen. (Looks like three horizontal lines.)
Select "Settings"
At the bottom of the list, click "Show Advanced Settings"
Under the Privacy header, click "Content Settings"
Under the Cookies header, make sure the "Block Third Party Cookies and Site Data" box is UNCHECKED. If it is checked, videos will not award Gems.


Click the Firefox tap in the upper-right of the screen.
Select "Options" from the drop-down menu.
Select "Options" (again) from the next menu.
Select the Privacy Tab
Under the "History: Firefox will:" dropdown menu, select "Use Custom Settings for History"
Make sure "Accept Third Party Cookies" is checked. If it is unchecked, you will not be able to earn Gems from videos.